At Peppy Pens, we take pride in the quality and uniqueness of our products. Due to the nature of our items and for hygiene and safety reasons, all sales are final.

We do not accept returns, exchanges, or offer refunds under any circumstances, including but not limited to:

• Change of mind

• Ordering by mistake

• Product not meeting personal expectations

• Misuse or improper use of the product

Please review your order carefully before completing your purchase. If you have any questions about a product prior to ordering, we encourage you to contact us at info@peppypens.com.

Exceptions:

In the rare event that your order arrives damaged or incorrect due to our error, please contact us within 48 hours of receiving your item with a photo and description of the issue. We will review and respond on a case-by-case basis.

By placing an order on our website, you acknowledge and agree to this policy.

 

Thank you for shopping with Peppy Pens! Below you’ll find all the details regarding how and when we ship your order.

Order Processing

All orders are processed within 3–5 business days (excluding weekends and holidays). You will receive a confirmation email once your order has shipped, including tracking information if available.

Please ensure your shipping information is accurate at checkout. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

Domestic Shipping (U.S.)

We offer flat-rate and free shipping options for U.S. customers:

• USPS Ground Advantage: $7.50

• USPS Priority Mail: $10.00

• Free Shipping: On all orders of $100 or more

Shipping times vary by location but typically range from 3 to 7 business days.

International Shipping

We do not currently ship outside of the US. If you are interested in international shipping please contact us.

Lost or Delayed Shipments

Once a package is in transit, Peppy Pens is not responsible for carrier delays, lost shipments, or stolen packages. If your order is marked as delivered but cannot be located, please contact the carrier directly.

For shipping inquiries, email us at info@peppypens.com with your order number and we’ll be happy to help.